Heart is a pair of wings of a person. How big a person's heart is, how big the world he sees.
MA, Advertising and Marketing, the University of Leeds, United Kingdom / BA, English Language & Literature, Soochow University, Taiwan
Made flight reservation, Provided check-in, luggage, and airport information, Handled customers' complaints and figure out efficient solutions for their problems, Trained new employees through OJT (a total of 8 people), Dealt with 82 passengers per day on the phone which reached high level of KPI.
Organized meetings, Performed financial bookkeeping, Prepared financial plans, Assisted the principal investigator of the laboratory in setting up a virtual platform for updating and sharing their project progress.
Managed reservations for experience curriculum, Instructed the customers how to use English learning system, Provided after-sales customer support and service.
Assisted the teacher during the class, Conducted administrative paperwork, Prepared exam questions, Provided make-up class lessons.
Languages: Mandarin(Native), Taiwanese(Native), English(Fluent), Japanese(Basic)
IT Skills: Word, Powerpoint, Excel, Outlook, Amadeus Reservation System, Photoshop, Adobe Illustrator
Sense of Humor ∞