Jack Tsai

As an experienced PM, I’ve got excellent communication, strong analytical ability, outstanding organizational, Legal, HR and leadership skills with technological Knowledge. 15 years working experience in start-up , Government and Private Sector, located in US, Taiwan and China. I was a programmer in my earlier career for 7 years, I know my way to manage software engineer and to build a strong project team. I’ve worked for start-up and even tried to run my own business. Besides the skill and knowledge I possess, I can bring some industry wisdom to the team.

Fin-Tech E-Commerce
City, TW

Work Experience

Omnivortex Inc, Founder, Sales Director, Dec 2017 ~ Jul 2019

Responsibilities & Achievement:
Managing Startup, with two main business operation:
1.Ecommerce TP operation for small BIZ Brands and clients
•We help brand execute their E-commerce strategies in China by selling their goods directly to customers online or by providing services to assist with their E-commerce operations. Our business ranges from China’s largest online shopping platforms – Tmall and JD.com, as well as social mobile shopping malls, to brands’ official stores and off-line smart stores.

2.Manufacture pet product – OMNIEGG Brand and Launched “Antler chew Toy” as the first product.
•Every year deer throughout Northern China region naturally shed their
antlers. These naturally shed antlers are collected from farms and woods by a
variety of antler collectors which are sold to dealers. All of our antlers collected are naturally shed.
•Our Antler Dog Chews are cut and packaged in Shanghai. Actively buying tons of antlers a year allows us to provide our customers with high quality antlers at a great price.

•From 0 to 1, we build the Pet Product Brand from the ground up. From selecting office location, cooperate registration, Product design, Prototyping, sourcing, packaging, Retail Pricing, marketing strategic, managing company budget and expenses, etc.

•For online sales, we utilized content marketing strategic such as user’s feedback, puppy stories, cute puppy consuming our antler chew in social media for brand promotion for online channel.

•As for offline sales, we have visited local pet shops, pet salons, even some pet charity/adoption events to give away free sample or be a sponsor to promote buyoff retail and/or consignment sales.
•From product prototype, pricing, online offline sales channel BD, programming, copywriting, link building, article marketing and online PR, I am responsible for them all.

Fin-tech, Oriente, May 2018 ~ Nov 2018

Manage and coordinate client relationships and business requirement through regular meeting with client and product owners.

Coordination between Chinese RD center and Philippines business operation center in requirement gathering, development, QA and online support via agile methodology.

Responsible for recruiting and assemble local Philippine tech and project manage team and coaching agile methodology, enforcing standard operation procedure and QA process.

Design to be Enterprise Solution architectures and communicate benefits to a broad range of stakeholders, maintain budgets and optimize expenses.

Develop, maintain, and review Enterprise Data Models, Web Service Specifications, and System Designs

Create/identify solutions that balance business requirements with information and cybersecurity requirements, Prepare regular reports for upper management.

Identify design gaps in existing and proposed architectures, and recommend changes or enhancements

Creative Mall Inc. , Product Tech Director , Nov 2016 ~ Dec 2017

Oversee all technology operations (e.g. network security) and evaluate them according to established goals.
Devise and establish IT policies and systems to support the implementation of strategies set by upper management.
Analyze the business requirements of all departments to determine their technology needs.
Purchase efficient and cost effective technological equipment and software.
Inspect the use of technological equipment and software to ensure functionality and efficiency.
Identify the need for upgrades, configurations or new systems and report to upper management.
Coordinate IT managers and supervise computer scientists, technicians and other professionals to provide guidance.
Control budget and report on expenditure.
Assist in building relationships with vendors and creating cost-efficient contracts.

Baozun E-Commerce Inc , Senior IT Project Manager , Apr 2014 ~ Dec 2015

Responsible for overall project scope within the time and cost of delivery;
Involved in the project initiation, feasibility analysis, project plan development, participation in the technical architecture of the system, functional requirements review;
The implementation of specific projects, provision of project implementation plans, resource lists, coordinate all resources, organization and leadership of the corresponding team project tasks that are completed on time;
Responsible for the daily management of the project, collecting information on a regular basis to assess project risk, and regular reporting to COO;
Manage and motivate the project team members, and coaching the team cost of personal career development.
Brand Clients: Coach, Microsoft, Speedo.

NCG NewCogs.com , Product Manager , Mar 2013 ~ Apr 2014

Work with other teams in NCG to define and execute product roll-out plans
Monitor competing products and perform feature analysis and benchmarking
Synthesize input from customers, sales team, partners and competitive data into a compelling strategy, product vision and roadmap.
Collaborate with development team to define features, deliver new products.
Generate pricing analysis and price list proposals
Provide strategic support for sales and marketing
Monitor project progress.

TrueTel Communications , Software Project Manager , Jun 2012 ~ Nov 2012

Responsible for producing documentation (Functional Requirement specification and/or Statement of Work) and oversee project handover process.
Manage multiple projects at a time with different clients. (FET and APTG)
Monitor ongoing project, performing risk analysis and issue tracking utilizing agile methodology (scrum).
Act as Liaison between clients and RD engineers. Help client and management to capture business logic, provide project schedule and cost and manage client expectations and perception.
Resolve conflict between business team and RD team in ambiguous situation and motivate project team.
Facilitate code review and test case review; also act as a project administrative role.
Defect, maintenance and change request management.

Gorilla Technology Group , RD Lead/Product Manager , May 2011 ~ Jun 2012

Design and develop software solution platform in Surveillance field using .net technology.
Assist in the scoping of partner project requirements in Lawful Interception and Network Forensics.
Interact with clients to understand needs and project opportunities.
Formulate solutions for potential projects.
Implement and enhance internal Software Development Life Cycle process to assist Gorilla management to better manage resources and well-documented solution.
Research, analyze, and document industry trends and provide business intelligence to Gorilla management.
Study and report on the competitive landscape from a business and technology perspective.

Arizona Supreme Court , Sr. Software Engineer , Mar 2008 ~ Apr 2011

Participate in reviews of business analysis and utilize analysis to create new software solutions.
Document and update service requests or problem resolutions using in-house automated tracking tool.
Define, develop and maintain applications written in JAVA, VB.NET 2005, C#.NET 2005 and .NET Framework 3.0.
Working with IBM MQ, IBM Informix, SQL 2005, and design inter-agency communication apps for court to court information transfer.
Hands on experience with IBM MQ Broker and Message flow development.

Sage Software , Software Engineer , Jan 2007 ~ Mar 2008

Provide dynamic custom software implementation, working with VB SCRIPT, VB.NET, C++, C#.NET, SQL, ORACLE and other major RDBMS for the Customer Relationship Management (CRM) System.
Gather functional requirement form customer and translate into business logics and detail design.
Quick customization with Saleslogix application.
Defects repair and problems solving remote and onsite.
Define, develop, and maintain applications written in C#.NET 2005 utilizing the .NET Framework, Window Forms, ASP.NET, HTML, DHTML and JavaScript.
Convert design and user specifications into application logic; define and code screen layouts, graphical user interfaces, printed outputs, and interfaces with other systems
Develop and maintain application documentation
Provide technical assistance by responding to inquiries regarding errors, problems, or technical questions; train end users and technical support staff as required
Analyze, install and test upgrades of products; monitor performance of applications and/or programs after implementation, taking actions as required.

CADTEL Systems, Inc , Programmer Analyst , Jul 2004 ~ Jan 2007

Working with Oracle or other major RDBMS, solid understanding of applied mapping techniques and theory, solid experience developing object oriented client server applications using JAVA, Microsoft Visual Studio.NET, C++, MFC, COM and ATL in a 32 bit Windows environment.
Practical experience developing GIS applications using the AutoCAD API, Oracle SQL, ESRI ArcSDE, and industry equivalents.
Operate as release manager for installer image.


Colorado State University, Non-Degree Program (e.g. Coursera certificate), Computer Science Degree, 2007

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Arizona State University, Non-Degree Program (e.g. Coursera certificate), Computer System Engineering Degree, 1999

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