Shamma Esoof
palomapictures.me | hello@palomapictures.me
- 10 years of international experience at World Health Organization (WHO)
- Passionate about fostering social responsibility and empowering communities
- Award winning customer support agent in shared service environment
- Award winning photographer and published writer
- Highly skilled in writing, editing and creating web content
- Native English and French speaker
- 2x Pecha Kucha Public speaker
- #IamRemarkable (Google) certified workshop facilitator
- Living in Malaysia for the past 15 years and willing to relocate
Cyberjaya, MY
CAREER HISTORY
Creating Award Winning images and enchanting portraits.
Holistic. Judgment free. Body Positive.
Boudoir. Portraits. Pets.
- 2013 Maybank Photography People’s Choice Award
- 2014 Smithsonian Altered Image Category Award
- 2014 Grand Prize Winner of Capture the Moment International Contest
- 2015 500px Anniversary 2nd runner up prize
- Published in several international online and print magazines such as BBC
- Participated in group art exhibitions across the world
- Three solo exhibitions
SENIOR SERVICE DESK ANALYST (Full Time)
WORLD HEALTH ORGANIZATION | November 2015 – Present
Contributing to WHO's mandate which is the highest level of health for all people.
- Trained 200+ staff at GSC campus on functionality and also on incidents, requests, knowledge and problem management. ServiceNow provides service management for every department including IT, human resources, procurement, finance and more.
- Trained service desk agents, IT focal points and admin assistants on the new Identity Self which is an Identity and Access Management tool
- Designed Standard Operating Procedures on Identity Self Service System
- Wrote 25+ articles for the Knowledge Base used by all agents
SERVICE DESK ANALYST
WORLD HEALTH ORGANIZATION | October 2010 – November 2015
COMMUNITY ENGAGEMENT OFFICER (Elected Official)
WHO GLOBAL SERVICE CENTER STAFF ASSOCIATION (GSCSA)
August 2018 – January 2020
GSCSA is an association by staff, for staff. Building bridges between people in creative ways.
COMMUNICATIONS OFFICER
WHO GLOBAL SERVICE CENTER STAFF ASSOCIATION (GSCSA)
July 2017 – August 2018
- Designed and implemented the first ever Arts Program at WHO Global Service Center by delivering a series of art workshops; with the goal of fostering relationships across teams and reducing stress at the workplace
- Launched the first ever Diversity Day in line with UN Day of Peace - Co-Hosted the first ever Respectful Workplace Day, WHO-wide initiative to improve the work relationship among WHO staff.
- Launched the "Sharing Sessions", the first ever talk series for GSCA Executive Committee to present important updates on staff policy
- Hosted the first ever International Women’s Day Open Mic
- Successfully ran communications for events aiming to foster team spirit
- Led discussions on Mental Health and Anti-Harassment Policy at the Global Executive Meeting 2018
- Designed the official visual identity of GSCSA
HEAD OF STORIES (Freelance Writer)
LEADAPRENEUR | April 2018 – April 2019
Crafting engaging and inspiring stories on personal and professional transformation of ordinary people who became extraordinary due to their innovative ideas.
https://www.leadapreneur.com/blog
- Published on various online platforms such as the official blog, Instagram, Facebook, LinkedIn, etc
- Published in the Accelerator program graduation booklet
RECENT WORK
Find Your Mojo Retreat: A to Zen
A Photo Story created by Shamma Esoof
