palomapictures.me | hello@palomapictures.me
- 10 years of international experience at World Health Organization (WHO)
- Passionate about fostering social responsibility and empowering communities
- Award winning customer support agent in shared service environment
- Award winning photographer and published writer
- Highly skilled in writing, editing and creating web content
- Native English and French speaker
- 2x Pecha Kucha Public speaker
- #IamRemarkable (Google) certified workshop facilitator
- Living in Malaysia for the past 15 years and willing to relocate
Cyberjaya, MY
Creating Award Winning images and enchanting portraits.
Holistic. Judgment free. Body Positive.
Boudoir. Portraits. Pets.
- 2013 Maybank Photography People’s Choice Award
- 2014 Smithsonian Altered Image Category Award
- 2014 Grand Prize Winner of Capture the Moment International Contest
- 2015 500px Anniversary 2nd runner up prize
- Published in several international online and print magazines such as BBC
- Participated in group art exhibitions across the world
- Three solo exhibitions
WORLD HEALTH ORGANIZATION | November 2015 – Present
Contributing to WHO's mandate which is the highest level of health for all people.
- Trained 200+ staff at GSC campus on functionality and also on incidents, requests, knowledge and problem management. ServiceNow provides service management for every department including IT, human resources, procurement, finance and more.
- Trained service desk agents, IT focal points and admin assistants on the new Identity Self which is an Identity and Access Management tool
- Designed Standard Operating Procedures on Identity Self Service System
- Wrote 25+ articles for the Knowledge Base used by all agents
SERVICE DESK ANALYST
WORLD HEALTH ORGANIZATION | October 2010 – November 2015
WHO GLOBAL SERVICE CENTER STAFF ASSOCIATION (GSCSA)
August 2018 – January 2020
GSCSA is an association by staff, for staff. Building bridges between people in creative ways.
COMMUNICATIONS OFFICER
WHO GLOBAL SERVICE CENTER STAFF ASSOCIATION (GSCSA)
July 2017 – August 2018
- Designed and implemented the first ever Arts Program at WHO Global Service Center by delivering a series of art workshops; with the goal of fostering relationships across teams and reducing stress at the workplace
- Launched the first ever Diversity Day in line with UN Day of Peace - Co-Hosted the first ever Respectful Workplace Day, WHO-wide initiative to improve the work relationship among WHO staff.
- Launched the "Sharing Sessions", the first ever talk series for GSCA Executive Committee to present important updates on staff policy
- Hosted the first ever International Women’s Day Open Mic
- Successfully ran communications for events aiming to foster team spirit
- Led discussions on Mental Health and Anti-Harassment Policy at the Global Executive Meeting 2018
- Designed the official visual identity of GSCSA
LEADAPRENEUR | April 2018 – April 2019
Crafting engaging and inspiring stories on personal and professional transformation of ordinary people who became extraordinary due to their innovative ideas.
https://www.leadapreneur.com/blog
- Published on various online platforms such as the official blog, Instagram, Facebook, LinkedIn, etc
- Published in the Accelerator program graduation booklet
RECENT WORK
Find Your Mojo Retreat: A to Zen
A Photo Story created by Shamma Esoof