Director of Machine Learning and Product at OZK Labs
Tampa / Miami, Florida, USA | 2018 to present
Built and managed a team as the centralized AI unit to support multiple machine learning initiatives for banking use cases.
For consumer and small business loans with $500 millions per year in loan amount, developed a ML-supported loan decisioning process to decrease turnaround time from 72 hours to 0.5 hour for certain loans.
To unblock revenue opportunities with personalized services in marketing and retail banking, initiated a CRM data strategy leading to recommendation engines for financial products and features, churn prediction, etc.
Senior Product Manager in Bing Ads Platform atMicrosoft
Seattle, Washington, USA | 2015 to 2018
Managed a team of PMs to launch version 1 of advertising tools for Bing Ads Sales' incentive program with shorter sales planning lead time by 73%, reduced man-hour by 93%, and key processing time by 99.7%; received Greatness Award for Product & Customer Obsessions, which was top 0.5% in a 4000-person org.
Launched labeling and reporting workflow for Bing Ads account management, resulting in 90%+ weekly active users and report generation time reduced up to 98%; roadmap executed with 3 partner teams in engineering.
Product Manager in Dynamics CRM and Marketing atMicrosoft
Seattle, Washington, USA | 2011 to 2015
Delivered 4 out of 9 key features leading 2 PMs and a team of ~90 for Dynamics CRM 2015 (code name 'Carina') for better experience across desktop and mobile apps for scenarios in Sales, Marketing, and Customer Service; received Special Stock Award (Gold Star Award) due to exceptional performance.
Launched Business Contact Manager 2013 globally in 36 languages for millions for small business owners.